onboarding
Thank you for choosing us as your marketing partner! To ensure we align with your goals and brand vision, please take a few minutes to complete this questionnaire.
Go beyond simple marketing.
Unlock the next stage of growth.
When customers find success and share that success with others, it attracts new prospects to your brand, creating a self-sustaining loop—This is how your brand builds momentum, and this is why our model serves as a strong foundation for your business.
Attract
Speak to the right audience.
Create valuable, informative, and engaging content that pulls people in and cultivates a genuine connection with your brand. The key is to earn people's attention, not force it.
How we do it:
- Content Marketing
- Search Engine Optimization
- Social Media Marketing
- Social Selling
- Targeted Paid Advertising
- Conversion Rate Optimization.
Engage
Frictionless Selling.
Make it easier for your customers to shop, buy products, or book a service from you by enabling them to engage with you as easy as possible. Focus on opening relationships, not just closing deals.
How we do it:
- Custom Website (Retail Store/Service Booking/Ordering)
- Website & Email Personalization
- Database Segmentation
- Marketing Automation
- Lead Nurturing
- Multichannel communication(chat, phone, email)
- Sales Automation
- Lead Scoring.
Delight
Building brand advocates.
We place your customers at the center of your business and valuing relationships, not just transactions. Our goal is to make your customers become your brand advocates and promoters.
How we do it:
- Self-Service Support (Knowledge base, chatbot)
- Proactive Customer Service
- Ticketing Systems
- Automated Onboarding
- Customer Feedback Surveys
- Loyalty Programs.
Our services extend the entire customer journey.
At Polaris, we strictly focus on developing the next-generation of digital commerce services.
01
Create High-Quality Assets For Your Content
Your content directly impacts how your brand is perceived, how effectively your message is communicated, and ultimately, how well your campaigns perform. This is why we start every content with investing on high-quality assets using our Content Shoot & Creative Services.
02
Attract & Target Your Customers
With Social & Paid Media Management, we curate your entire content on a monthly basis & target your customers with the right content to reach your goals that aligns with your financial bottom-line and primary business outcomes.
03
Engage Your Customers
In today’s digital world, a smooth buying journey isn’t just a luxury—it’s a competitive advantage. A frictionless platform removes obstacles, enhances customer experience, and maximizes sales by making transactions seamless and efficient. We use our Web Services to save time, expand reach, and leverage data for personalized engagement.
04
Delight Your Customers
By building connections, businesses foster long-term loyalty, gain valuable feedback, and create a powerful community that fuels sustainable growth. We offer Customer Support Services to do this—ensuring every interaction is a positive, memorable experience. Delighting customers isn’t just about satisfaction—it’s about creating moments that turn them into loyal brand advocates.
Content Shoot Services
A strong digital presence starts with high-quality photos and videos. We offer professional content shoots tailored to your brand’s needs, ensuring your visuals align with your marketing strategy.
Services includes:
Product photography, lifestyle shoots, team & office photography, behind-the-scenes content, video shoots for social media & ads.
How we do it
1
Discovery & Planning
Before the shoot, we conduct a discovery session to understand your brand, target audience, and marketing objectives.
2
Shoot Day Execution
After we set everything on the shoot day, our team will ensure that every shot is high-quality, engaging, and aligned with the creative brief plan.
3
Content Delivery & Refresh
After the post-production, We will ensure that your visuals are ready to be deployed across different platforms. We will then schedule regular shoots based on your content needs.
Creative Services
Ads, graphic designs, video editing & more.
How it works
Send briefs directly through a form.
Send out new projects you need to our creatives on a daily basis.
3x
Receive min 3 assets per week on avg.
We provide any marketing collateral designs that your business needs.
2x
Biweekly meetings for catch-up.
We’ll meet on a biweekly basis to discuss design direction, asset ideas, and review upcoming work.
Social Media Management
Build, engage, and grow your brand online.
How we do it
1. Content Strategy & Planning
We develop a custom social media strategy based on your brand, audience, and business goals.
- Social media audits & competitor analysis
- Monthly content calendar creation
- Platform-specific content strategies (Facebook, Instagram, TikTok)
2.Content Creation & Publishing
Engaging, high-quality content designed to attract and convert.
- Social media post designs (graphics, reels, videos, carousels)
- Engaging captions & copywriting
- Consistent posting & scheduling
3. Performance Tracking & Optimization
We develop a custom social media strategy based on your brand, audience, and business goals.
- Monthly performance analytics & insights
- Audience growth & engagement tracking
- Optimization recommendations
Paid Media Management
Acquire new customers & increase brand awareness.
We will manage paid campaigns for each of your brands on Facebook and Instagram.
How it works
Ad Campaign Strategy
We'll develop a paid media strategy for your brand based on objectives set on the marketing strategy plan provided.
Audience Targeting
We tailor each campaigns to reach specific demographics for your brand.
Budget Management
We'll ensure the most effective ad spend allocation to maximize ROI for your campaign.
Optimization & Reporting
We'll rolling out monthly performance tracking and optimizations to improve campaign results.
Our Strategy
∙Finance & Data
Our team aligns with your financial bottom-line and primary business outcomes. Using our Flight Plan toolkit, we set up guard rails that provide the path to success. We make sure acquisition programs are delivering profitable growth with our set KPIs.
∙Creative Strategy
Creative is the single most important part of the acquisition program. We focus on creating intentional, quality ads that speak to your major value propositions and customers. Our strategies are designed to impact every major conversion point of the customer journey. we execute continuously on:
- Video assets
- Static and GIF ad units
- Custom made landing pages
Web Services
We build beautiful websites that converts.
Our service is designed to ensure that your website remains fast, secure, and up-to-date, maximizing its performance and impact.
How it works
We develop websites for your business depending what it requires to make your transactions—frictionless.
Retail/Online Store
Your online store should do more than just look good—it should drive sales, streamline operations, and enhance customer experience. We build eCommerce websites that make shopping easy and seamless.
Online Booking
Eliminate the hassle of manual bookings with a smart, automated online booking system. Whether you’re running a spa, salon, clinic, or service-based business, we create booking websites that make appointment scheduling effortless.
Online Ordering
For restaurants, cafés, and food businesses, we develop custom online ordering systems that help you process orders smoothly—without relying on third-party apps that take high commissions.
Company Website
A strong online presence builds credibility, trust, and brand authority. We create modern, high-performing websites that showcase your company’s story, services, and values.
Customer Support
Provide seamless, efficient, and high-quality support solutions for your customers.
Our Services
1. Multichannel Support Management
We set up and manage customer support across:
- Live Chat
- Email Support
- Phone *Coming Soon!
2. AI & Self-Service Solutions
We develop and optimize:
- Help Center & Knowledge Base
- AI Chatbots for 24/7 Assistance *Coming Soon!
- Automated Ticketing System *Coming Soon!
3. Automated Customer Engagement & Retention
We enhance customer relationships through:
- Proactive Follow-Ups & Check-Ins
- Customer Feedback & Surveys
- Loyalty & Retention Strategies